Privacy Policy

BS Gear (Pty) Ltd is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

1. Information We Collect

We collect personal information that you provide to us directly when you:

  • Create an account or purchase a product.
  • Sign up for our newsletter.
  • Contact our customer support.

This information may include your name, email address, physical address, and phone number.

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders.
  • Communicate with you about your order status.
  • Send you marketing communications (if you have opted in).
  • Improve our website and customer service.

3. Sharing Your Information

We do not sell your personal information. We only share your information with trusted third parties necessary to run our business, such as:

  • Payment Processors: To process your payments securely.
  • Courier Partners: To deliver your orders.
  • Email Service Providers: To send newsletters (if applicable).

4. Storage and Security

We take reasonable technical and organisational measures to secure your personal information against loss, misuse, or unauthorised access. Your transaction data is encrypted via SSL when sent to our payment gateway.

5. Your Rights

Under POPIA, you have the right to:

  • Access the personal information we hold about you.
  • Request that we correct or update your information.
  • Request that we delete your information (subject to legal retention requirements).
  • Object to the processing of your information for direct marketing.
  • Lodge a complaint with the Information Regulator of South Africa at [email protected].

6. Cookies

Our website uses cookies to enhance your browsing experience, remember your cart items, and analyse site traffic.

Some cookies are essential and keep the shop working — for example, remembering what’s in your cart. Others are analytics cookies: to understand which products and pages are popular, we use Google Analytics and Microsoft Clarity. These give us anonymous, aggregated insights — like which items get viewed most and where people get stuck — so we can keep improving the site. We don’t use them to identify you personally or to sell your data. Because these are global services, this information is processed on secure servers outside South Africa.

You can accept or decline analytics cookies using the cookie banner when you visit, and you can disable cookies at any time in your browser settings. Everything on the site still works either way.

7. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact our Information Officer at [email protected].